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PRIVACY POLICY - Water Experience Center


Last updated: January 22, 2025


Water Experience Center (hereinafter, "we", "the Site") is committed to protecting the privacy and personal data of its users and customers. This Privacy Policy describes how we collect, use, share and protect personal data when you use the site https://shop.waterexperiencecenter.it/ .

1. Data Controller

The Data Controller is:

Water Experience Center

2. Collected Data

When you use our site, we may collect the following personal data:

  • Identification data : name, surname, email address, telephone number, billing and shipping address.
  • Payment data : information relating to your payment method (e.g. credit/debit card, PayPal).
  • Browsing data : IP address, type of device, browser used, pages visited, time spent on the site.
  • Order data : details of purchases made, products or services requested, dates and amounts of transactions.

3. Purpose of the Processing

Your personal data will be used exclusively for:

  • Process and manage orders placed on the site.
  • Ensure access to requested services (reservations, experiences, rentals).
  • Communicate updates regarding orders, requested services, and our policies.
  • Respond to customer support requests.
  • Comply with legal and regulatory obligations.
  • Send promotional communications and newsletters, subject to explicit consent.

4. Legal Basis of Processing

We process your personal data on the following legal bases:

  • Performance of a contract : to process orders and provide requested services.
  • Consent : for marketing activities and sending promotional communications.
  • Legal obligations : to comply with tax, accounting and other regulations.
  • Legitimate interest : to improve our services and protect our site from abuse.

5. Data Sharing

Your personal data may be shared with:

  • Third party service providers : such as payment platforms, shipping carriers and IT providers.
  • Competent authorities : in case of legal obligation or legal requests.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

  • Order data : retained for 10 years as required by tax legislation.
  • Marketing data : retained until consent is revoked.

7. User Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Request the rectification or updating of your data.
  • Erase your personal data (“right to be forgotten”).
  • Restrict the processing of your data in certain circumstances.
  • Data portability : receive your data in a structured and readable format.
  • Object to the processing of your data for direct marketing purposes.
  • Revoke your consent at any time.

To exercise these rights, you can contact us at: info@waterexperiencecenter.it .

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or alteration. However, no system can guarantee absolute security.

9. Cookie Policy

We use cookies to improve user experience and analyze site traffic. For more information, see our Cookie Policy .

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The modifications will be posted on this page indicating the date of the update.

11. Contacts

For questions or requests regarding our Privacy Policy, you can contact us at: